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Customer Service

Shipping & Delivery
The shipping costs are calculated to the weight of the items in your shopping cart. It is worked out automatically, integrated to the Royal Mail website. We offer three types of shipping options, but will consider others if requested via email. Minimum shipping cost £3.30. We aim to process and ship orders the same day if payment is made before 1pm; or otherwise the next working day. If more than one transaction is made from either www.iVapour.co.uk or www.iVapour-elixir.co.uk, and are shipped in the same package, a shipping amount will be refunded. Shipping is available to Europe and other countries. Please enquire via email to admin@ivapour.co.uk about any other shipping options or other general enquiries.
Privacy & Security
This site is owned and operated by iVapour Limited.
Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information from visitors to our site, we would like to explain what information we gather and how we use it and protect it.
We collect personal information for the purposes of: measuring the effectiveness of our marketing material, or contacting you regarding your experience with iVapour and our services, possible suggestions you may have, future information that may interest you
At any stage you may request that we remove you from our contact list by emailing us. Your security is our top concern. We maintain your security by applying the following principles: we never provide personal information to third parties for marketing purposes and we DO NOT store any of your financial details or information. Any other sensitive information you do provide is secured with industry standard technology. This website sends updates about new features of interest to subscribers no more than twice a month. You may opt out at any time.
Returns & Replacements
Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by iVapour by e-mail.
All returns are the responsibility of the customer until they reach iVapour. If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable. Defective goods can be returned within the warranty period. Before returning any goods, please consult our full returns conditions on our Terms and Conditions page.
Ordering & Payment
Orders are made via standard online store procedures - add items to shopping cart, proceed to checkout, and make payment. Payment is made via PayPal secure online payment method via their secure 128bit server. PayPal also accepts payment via credit/debit cards.
Viewing Orders & Updating Account Information
You can view the status of any orders or change any of your details via your account.

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OUR PRODUCTS ARE INTENDED FOR RECREATIONAL USE ONLY. WARNING: OUR PRODUCTS CONTAIN NICOTINE.
KEEP OUT OF SIGHT AND REACH OF CHILDREN AND ANIMALS. OUR PRODUCTS ARE NOT FOR SALE TO, OR FOR USE BY, ANYONE UNDER THE AGE OF 18.